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Supap, co-founded by Gabriel Udo and Ayodeji Erinfolami, built an AI, which can analyse customers’ emotions to improve ...

Explore how automation is reshaping customer service with AI chatbots, intelligent workflows, and predictive analytics—driving faster resolutions, better experiences, and scalable support solutions ...

To get there, companies need to move from a patchwork of systems ... Metrics like first-contact resolution and customer ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Customer ...

For too many elder politicians it appears their large yet fragile egos tell them to just keep going. Please stop. Go home.