"I once had a customer at Macy’s who tried to pay for her purchase with a Target gift card. She yelled at me for not ...
Just before the holiday rush comes to a head, Nintendo of America will reportedly start outsourcing its customer service support in October. However, the company disputes that it's doing anything but ...
That is just a three-year window, and you may expect that high-profile firms like those on the 500 list may value the traditional human touch — and pay for it — more so than less deep-pocketed ...
HONG KONG, Sept. 15, 2025 /PRNewswire/ -- Recently, Hangzhou SF Intra-city Industrial Co., Ltd. ("SF Intra-city", or the "Group"; Stock Code: 9699.HK), China's largest third-party on-demand delivery ...
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Abstract: In customer service interactions, it is critical to accurately analyze customer complaints and improve operational efficiency. While detecting customer intent is an important method of ...
If you’re tired of corporate training that had you clicking through slide after slide, only to answer questions at the end to prove you learned something, the good news is that style of training might ...
The evolution of contact center AI represents a paradigm shift from traditional phone-centric support models toward sophisticated, omnichannel customer engagement platforms powered by natural language ...
Recent Metrigy research projects that AI technologies will manage 65.7% of all customer interactions by 2025, with organizations lacking AI capabilities requiring 2.3 times more staff to maintain ...
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