PRESSADVANTAGE – Homeowners increasingly rely on verified digital platforms to find skilled, licensed plumbers. Transparent pricing, customer reviews, and instant quotes help ensure confidence, ...

Every job has its moments. This is my story of the most unusual and unexpected requests I've gotten from customers, from the ...

Within minutes of requesting a refund for an unsavoury holiday stay, a Booking.com customer was hoodwinked into providing her ...

New York’s Public Service Commission (PSC) will hold its final two public hearings about a NYSEG rate hike request via Zoom ...

Lifeguard reports rising AI-driven customer service scams, highlighting techniques fraudsters use to exploit technology. Stay ...

FPL's CEO said the new rates are needed for safe and efficient service. Critics called FPL's proposal a 'betrayal of the ...

PPL Electric Utilities, which serves roughly 1.5 million customers in Pennsylvania, recently filed a base rate increase request with state regulators to help the company make necessary investments to ...

Did you know you can customize Google to filter out garbage? Take these steps for better search results, including adding Lifehacker as a preferred source for tech news. In a world that seems ...

Abstract: Robotics Process Automation (RPA) is an innovative technology used to automate the business process with software robots. The RPA technology has improved the efficiency and ability of a ...

In hindsight I’ll say: I always thought going crazy would be more exciting—roaming the street in a bathrobe, shouting at fruit. Instead I spent a weary season of my life saying representative.

-Consumers Energy requests $436 million rate increase that would amount to a 13.3% hike for residential customers. -The request comes at a time when federal energy assistance funding for low-income ...

We get it. “Agile principles” and “Scrum frameworks” may sound as bizarre to customer service teams as rare steaks do to vegans. And while we agree that these aren’t concepts that are thrown around ...