Global telecommunications provider teams with CX platform company to deliver AI-driven customer engagement solutions across 190+ countries.

Outsourcing will be pivotal in helping organizations stay agile, competitive, and customer-centric in an increasingly dynamic marketplace. Fremont, ...

Today my LinkedIn feed and Google News filter is showing me several stories that illustrate how we are failing to stop online ...

Intelligent call routing automatically prioritizes high-value or time-sensitive interactions based on business rules or ...