Intelligent call routing automatically prioritizes high-value or time-sensitive interactions based on business rules or ...

Cloud Contact Center Software Market CAGR To Be At 15.5% From 2025 To 2029 $35.2 Billion Industry Revenue By 2029. EINPresswire/ -- Get 20% Off All Global Market Reports With Code ONLINE20 – Stay ...

One of the hottest markets in the artificial intelligence industry is selling chatbots that write computer code. Some call it “vibe-coding” because it encourages an AI coding assistant to do the grunt ...

Good day, and welcome to the Constellation Software Inc. Conference Call and Webcast. [Operator Instructions]. Please note this event is being recorded. I would now like to turn the conference over to ...

JACKSONVILLE, Fla. — Action News Jax has learned that since JEA took over management of Normandy Village Utility (NVU), the public utility’s call center has been flooded with inquiries, reaching its ...

Sixty-two National Cancer Institute-designated cancer centers are urging health systems, physicians and hospital leaders to promote human papillomavirus vaccination as a form of cancer prevention. The ...

As a Department of Social Services call center continues to struggle with wait times, some are worried the problem will get worse thanks to changes under the Big Beautiful Bill. They’re worried those ...

Blake has over a decade of experience writing for the web, with a focus on mobile phones, where he covered the smartphone boom of the 2010s and the broader tech scene. When he's not in front of a ...

The Detroit Lions suffered a 27-13 loss at the hands of the Green Bay Packers on Sunday that cast long shadows of doubt on the team’s future as a Super Bowl contender. Rookie Tate Ratledge and veteran ...

Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...