New ventures show short path to success, economic metrics seem contradictory, Amazon laying off 14,000 for leaner operations.

Lifeguard reports rising AI-driven customer service scams, highlighting techniques fraudsters use to exploit technology. Stay ...

In today's Asking Eric column, R. Eric Thomas shares a reader's advice about how to best deal with customer service ...

AI plays a critical role in CX, shifting from experimental to foundational. Here are the trends significantly impacting ...

Customer Service Week is a great opportunity to celebrate the vital role customer service plays in our businesses and ...

According to a 2023 PwC survey, consumers are willing to pay more for a better customer experience, with 43% of those ...

CarMax cut about 350 positions across its customer experience division as it looks to streamline its customer support functions.

If you find you’re wrongly charged sales tax and the business isn’t playing ball, you can file Form A-3730 with the state ...

“There has been remarkable consistency at the top in the three years of our Best Customer Services lists: Chick-fil-A (No. 3 ...

Overall satisfaction with mortgage lenders dropped to 74 out of 100, according to the 2025 ACSI survey. Rocket Mortgage led ...

However, one customer shares his own approach when it comes to tipping servers at restaurants, which has some people agreeing with him and others raising their eyebrows.  The customer claimed that he ...

The City of Duncan’s Utilities Customer Service has added an option to keep services connected in response to the ongoing ...