New ventures show short path to success, economic metrics seem contradictory, Amazon laying off 14,000 for leaner operations.

AI plays a critical role in CX, shifting from experimental to foundational. Here are the trends significantly impacting ...

AT& T, one of the top phone carriers in the U.S., is noticing an alarming shift in customer behavior as it battles growing competition from rivals and faces controversy over its prices. In response to ...

According to a 2023 PwC survey, consumers are willing to pay more for a better customer experience, with 43% of those ...

CarMax cut about 350 positions across its customer experience division as it looks to streamline its customer support functions.

If you find you’re wrongly charged sales tax and the business isn’t playing ball, you can file Form A-3730 with the state ...

Overall satisfaction with mortgage lenders dropped to 74 out of 100, according to the 2025 ACSI survey. Rocket Mortgage led ...

However, one customer shares his own approach when it comes to tipping servers at restaurants, which has some people agreeing with him and others raising their eyebrows.  The customer claimed that he ...

What is an alignment conversation? It’s a way to learn how your work or your product fits in with your customer’s goals. “The ...

McDonald's is one of the most popular restaurants in the world, but the company has been witnessing a troubling shift in ...

The City of Duncan’s Utilities Customer Service has added an option to keep services connected in response to the ongoing ...

Newsweek, in partnership with global data and business intelligence leader Statista, announced today the 2026 ranking of America’s Best Customer Service, recognizing 730 U.S. companies that go above ...