New ventures show short path to success, economic metrics seem contradictory, Amazon laying off 14,000 for leaner operations.

From automation to autonomy, businesses that adopt agentic models early will unlock speed, productivity, and a competitive ...

Our premise is that the mantle of “King Kong” in the agentic era will belong to the first vendor that consistently ships ...

Through bold acquisitions, digital platforms, and AI, the energy and consumer services company is proving that power can be ...

At the intersection of innovation and aloha, Hawaii Dental Service (HDS) provides customer service that’s truly rooted in ...

Discover what inventory means, its essential types like raw materials and finished goods, and strategies for effective inventory management to enhance your business’s efficiency.

In today's Asking Eric column, R. Eric Thomas shares a reader's advice about how to best deal with customer service ...

There may be a growing crisis for the limited-service restaurant industry, according to the 2025 QSR Reputation Ranking ...

Phil Friedman, founder and CEO of Computer Generated Solutions, examines why the biggest threat to corporate performance isn’t automation but the erosion of human capability. Friedman argues that ...

If a customer can get help instantly, feel understood and never repeat themselves, then all the technology underneath has ...

Agentic AI isn’t just smarter — it acts. It’s changing how we work, serve customers and get things done faster than we ...