New ventures show short path to success, economic metrics seem contradictory, Amazon laying off 14,000 for leaner operations.

From automation to autonomy, businesses that adopt agentic models early will unlock speed, productivity, and a competitive ...

At the intersection of innovation and aloha, Hawaii Dental Service (HDS) provides customer service that’s truly rooted in ...

There may be a growing crisis for the limited-service restaurant industry, according to the 2025 QSR Reputation Ranking ...

Phil Friedman, founder and CEO of Computer Generated Solutions, examines why the biggest threat to corporate performance isn’t automation but the erosion of human capability. Friedman argues that ...

If a customer can get help instantly, feel understood and never repeat themselves, then all the technology underneath has ...

Agentic AI isn’t just smarter — it acts. It’s changing how we work, serve customers and get things done faster than we ...

CarMax cut about 350 positions across its customer experience division as it looks to streamline its customer support functions.

Explore how AI is reshaping the auto industry, fostering a co-driven future where artificial intelligence enhances human decision-making in vehicle purchasing and customer relations.

AI fails because it’s guessing. When your data is fragmented and unstructured, AI lacks the context to make smart decisions.

RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered business communications, today announced financial results for the third quarter ended September 30, 2025.