"That's frustrating," commented one user on the viral social-media post that has received more than 29,000 upvotes.

Amazon's Rufus chatbot, launched in August 2025, has become a significant tool for shoppers, with CEO Andy Jassy claiming it ...

Opinions expressed are those of the author. For decades, enterprises have invested in technology to make customer experience ...

Every product manager knows the sting of launching a feature that falls flat. Hours of engineering, design, and testing can ...

New ventures show short path to success, economic metrics seem contradictory, Amazon laying off 14,000 for leaner operations.

For decades, many organizations have tried customizing certain aspects of their marketing, sales, and customer experiences.

AI plays a critical role in CX, shifting from experimental to foundational. Here are the trends significantly impacting ...

To be fair, our obsession with frictionless experiences stems from a legitimate fear: In a world of infinite choice, a single ...

The ongoing U.S. government shutdown is causing flight disruptions nationwide due to shortages of air traffic controllers and ...

A recent court case raises the question of whether psychotherapy is protected speech. This question requires us to reflect on the definition and aim of psychotherapy itself.

Have you enabled the autopay feature on your debit and credit cards? Are you planning to enable it soon? Then, it helps to ...

EverQuote stock is a top Buy for growth-focused investors, with strong Q3 results, market share gains, and attractive digital ...