When officers arrived, the victims reported being threatened with a gun after arguing with a cashier, who was later ...

T-Mobile has paid out $33 million after a SIM swap attack, but the corporation is allegedly trying to keep the details ...

A planned power outage to replace electric lines in Genesee County will lead to a service disruption for thousands of ...

Tampa Electric customers will pay more starting in January after the Florida Public Service Commission approved a rate hike ...

In the 7-minute documentary “The Future is Calling,” experts explain how the customer experience is transforming.

When support teams capture and analyze the voice of the customer (VoC) — through sentiment analysis, chat transcripts and ...

Fiserv, Inc. faces significant challenges after sharp stock drop, driven by disappointing Q3 earnings & lowered guidance. Read more on FI stock here.

At the intersection of innovation and aloha, Hawaii Dental Service (HDS) provides customer service that’s truly rooted in ...

If you find you’re wrongly charged sales tax and the business isn’t playing ball, you can file Form A-3730 with the state Division of Taxation to ask for a refund. The wrongly collected money goes ...

A Reddit user shared screenshots of his frustrating chat with Zomato’s AI-powered customer support, claiming he “broke” the ...

Sharing screenshots on the r/Zomato subreddit, the user detailed how the system repeatedly refused to connect him to a human representative, leaving him exasperated ...

In today's Asking Eric column, R. Eric Thomas shares a reader's advice about how to best deal with customer service ...