Have you ever noticed that some of your business owner friends get all the bad customers, and yours all seem fairly reasonable? Or is it the other way around? I’m always amazed that, in my role as a ...

Dealing with difficult customers is an inevitable part of running a business. However, learning how to handle challenging interactions with professionalism and empathy can turn potential conflicts ...

Every retail business has customers. Unfortunately, having customers guarantees you will also have difficult customers in the mix. Your customers are your retail company's lifeblood, so changing angry ...

Now that Americans are shopping in person again, it seems we’re seeing a lot of videos on social media showing customers lashing out at workers and insulting them over wearing masks or slow service.

Businesses of every type need to train employees in customer service. General customer service training topics, such as conflict resolution, communication and handling difficult customers are useful ...

Anticipatory customer service is the master skill, behavior, and attitude that distinguishes the kind of service that actually creates customer loyalty. Why would this be? Well, partly because it’s ...