Enterprises can no longer let customer service be an afterthought. Better use of data and AI can improve after-sales ...

Introduction Choosing the Best customer support outsourcing companies for a SaaS business isn’t just about cutting costs. It’s about uptime, integrations, secur ...

QSC shares insights on their 2025 Quest for Quality win, revealing their strategy for exceptional, partner-focused customer ...

Technologies that support digital-first service will overtake traditional channels like phone and email as the most valuable technologies for customer service and support leaders in the next two years ...

Konica Minolta honors 2025 Pro-Tech Service Award recipients for exceptional technical expertise, service quality, and customer satisfaction.

The outage was caused by an error in Azure Front Door, Microsoft’s content delivery network. The CDN enables website ...

Every extra click, repeated detail or delay in routing isn’t just friction—it’s a signal that a business hasn’t designed its ...

Customer intelligence platform Enterpret Inc. today launched what it says is the first agentic feedback system designed to ...

Sheffield-based technology and IT firm, Simoda, is expanding its services to support clients across Europe, following a ...

Dealers Recognized for Service Excellence RAMSEY, NJ / ACCESS Newswire / October 28, 2025 / Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta), is proud to announce its 2025 Pro-Tech Serv ...

MUNICH, DE / / October 29, 2025 / EQS Group, a leading international cloud software provider for compliance, data privacy, ...

Lifeguard reports rising AI-driven customer service scams, highlighting techniques fraudsters use to exploit technology. Stay ...