Fintech companies are concerned about the new customer consent process for accessing unified Mutual Funds portfolios via a ...

State Bank of India aims to unify KYC across branches by March 2026, offering KYC as a service. Streamlining processes for customers.

Sharing screenshots on the r/Zomato subreddit, the user detailed how the system repeatedly refused to connect him to a human representative, leaving him exasperated ...

Mumbai: State Bank of India has embarked on a drive to cut the Know Your Customer (KYC) process to a single one across its ...

Enterprises can no longer let customer service be an afterthought. Better use of data and AI can improve after-sales ...

Overall satisfaction with mortgage lenders dropped to 74 out of 100, according to the 2025 ACSI survey. Rocket Mortgage led ...

Bank business, customer base, and the expansion of both physical and digital networks are growing, with a focus on electronic ...

Moder’s Technology Growth team outlines a three-layer framework that blends automation and human expertise to help lenders ...

GW employees’ medical insurance contributions will increase as the University changes its health insurance plan administrator ...

Fix-It Right Plumbing, Australia’s most trusted professional plumbing company, proudly announces that its team has recently attended Nexstar Network’s flagship Technical Training Program—a globally ...

But this mentality has a downside that is less often discussed: it shifts the balance of power away from service workers and toward customers. This shift has become even more dramatic in recent years, ...