In today's Asking Eric column, R. Eric Thomas shares a reader's advice about how to best deal with customer service ...

The SSA's "digital first" push means its AI chatbot is answering more and more customer service calls. Older Americans share ...

Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing ...

Synthflow AI, the enterprise voice AI platform, today announced the launch of its WhatsApp Business Calls integration. This update enables enterprises to deliver the same speed, consistency, and ...

AT& T, one of the top phone carriers in the U.S., is noticing an alarming shift in customer behavior as it battles growing competition from rivals and faces controversy over its prices. In response to ...

You can use AI in your call centre to create automatic transcripts of any call, with the key points summarised so you can ...

Debt collection scams can be one of the most frightening and persistent scam types. Victims often report that scammers harass ...

Wells Fargo agreed to a $19.5 million settlement after a privacy lawsuit in California after the bank and affiliates were accused of recording customer calls without consent, viola ...

ASIC's review of 12 super funds collectively responsible for more $1.2 trillion in member assets finds they are failing in ...