The fast changing digital economy also sees business increasingly discover that it is not enough to sell products in order to become successful, it is necessary to establish relationships. Each […] ...
Rocket CRM today announced the launch of its enhanced CRM automation system, marking an important advancement in how the company supports businesses in managing customer relationships, sales pipelines ...
This internally focused approach suffers from low user adoption, poor data hygiene, and end-user work arounds that add friction to customer relationships and hinder the customer interaction tracking ...
CRM leaders can't scale AI impact until frontline users trust it. Here's how to shift from skepticism to success.
WESTPORT, CT / ACCESS Newswire / October 29, 2025 / Zaelab , a leading consultancy of business-to-business ("B2B") digital ...
The end of the earnings season is always a good time to take a step back and see who shined (and who not so much). Let’s take ...
Columbia Threadneedle Investments, an investment management company, released its “Columbia Global Technology Growth Fund” third-quarter 2025 investor letter.
We know the company well. The benefits from AI and all the spending they’re doing, we believe, are more focused on client ...
The mismatch causes problems when CRMs are deployed for government initiatives. CRMs are built to support a linear sales process—a deal is won, lost, or in progress. So CRMs categorize prospects by ...
Mercedes-Benz India partners with Zoho to unveil the innovative SKYLine Dealer Management System, revolutionizing the ...
By DonDaddy N. KYEREMATENG The urgency to transform Insurance firms across Africa are losing time, trust and revenue to outdated systems. Manual workflows, fragmented teams and paper-based ...
Campaign Middle East on MSN

The cumulative effect of customer experience

Team Red Dot’s Jake McCatty outlines how the cumulative effect of everything a brand does fosters consistent customer experience.