The fast changing digital economy also sees business increasingly discover that it is not enough to sell products in order to become successful, it is necessary to establish relationships. Each […] ...

Columbia Threadneedle Investments, an investment management company, released its “Columbia Global Technology Growth Fund” third-quarter 2025 investor letter.

The mismatch causes problems when CRMs are deployed for government initiatives. CRMs are built to support a linear sales process—a deal is won, lost, or in progress. So CRMs categorize prospects by ...

Here are five strategies for building a stronger data foundation that fuels AI results: If your systems disagree about who a ...

AI as a call center trainer, shutdown drags on (and drags down consumers), Kimberly-Clark to buy Kenvue, is AI to blame for ...

Team Red Dot’s Jake McCatty outlines how the cumulative effect of everything a brand does fosters consistent customer experience.

Sonny's Enterprises ("Sonny's"), the world's largest manufacturer of conveyorized car wash equipment and a recognized leader ...

If a customer can get help instantly, feel understood and never repeat themselves, then all the technology underneath has ...

Talkmap today announced groundbreaking results from a seven-year analysis of millions of real customer conversations across U.S. mobile telecommunications, retail banking, and insurance ...

Cogitate, a leading provider of AI-powered core insurance technology, is proud to announce that Farmers Mutual Insurance Company of Macon has selected Cogitate's DigitalEdge Insurance Platform to ...

It has already shown significant business benefits: Speed and Accuracy: Automated invoice processing, HR payroll, and CRM ...