Concerns have been raised about how 23andMe could potentially handle customer information due to the company's uncertain future. The South San Francisco-based DNA and ancestry company is currently ...

Rotate subscriptions: Sign up for one or two services at a time, binge the shows you want, then cancel and move on to the next. Bundle carefully: Some companies, like Disney, offer discounted bundles ...

Zepto and Swiggy have scrapped handling, surge, and delivery fees in a renewed discounting push as competition heats up in ...

But it wasn’t just the data breach that was so upsetting. Farmers, whose motto is “Fast, Fair and Friendly,” waited almost ...

NEW YORK (AP) — Can you trust Erica, or Sandi or Amy to increasingly control parts of your financial life without giving you inaccurate information or sending money to the wrong place? That’s what the ...

We've all been there: dialling a customer service number with high hopes of speaking to a real person, only to find ourselves trapped in an automated labyrinth. You're shuffled around, stuck on hold ...

VERNON, BC, CANADA, July 18, 2023/EINPresswire.com/ -- Unfortunately, dealing with angry and abusive customers often comes with working in a call center, leading to ...

We're in the midst of a "digital labor revolution," potentially worth trillions, Benioff says. "AI is doing 30 to 50% of the work at Salesforce now," he said. Marc Benioff is all in on AI at ...

We’ve entered a new era of customer service excellence where AI is playing an increasingly central role. In fact, Gartner predicts that by 2025, 80% of customer service and support organizations will ...

Ever wondered why AHT varies wildly? The answer will surprise you and change how you view contact center metrics forever. At a contact center for a major US brand, my colleague discovered an ...

When a bank's customer dies, a patchwork of rules and regulations that vary by jurisdiction create a potential nightmare for ...