For decades, enterprises have invested in technology to make customer experience better, yet the results often feel the same.

An E-ZPass billing error caused some people to be overcharged for tolls in October, according to the New York State Bridge ...

To be fair, our obsession with frictionless experiences stems from a legitimate fear: In a world of infinite choice, a single ...

With CXone Mpower at the core, enterprises can rapidly modernise their contact centres, ensure consistent excellence across every channel, and turn customer engagement into a measurable engine for ...

Every product manager knows the sting of launching a feature that falls flat. Hours of engineering, design, and testing can ...

Lifeguard reports rising AI-driven customer service scams, highlighting techniques fraudsters use to exploit technology. Stay ...

Global telecommunications provider teams with CX platform company to deliver AI-driven customer engagement solutions across 190+ countries.

Automaker Ford has recalled more than 510,000 trucks, SUVs and other vehicles for multiple issues in late October, NHTSA said ...

SessionReaper vulnerability hits Magento and Adobe Commerce stores, compromising 250+ sites in one day. Hackers steal data ...

Order & Customer Pipeline -- Management emphasized a strengthening pipeline and backlog in branded products, and early signs ...