In the 7-minute documentary “The Future is Calling,” experts explain how the customer experience is transforming.

Food delivery apps are now an everyday utility for millions of consumers worldwide. The category surged during the pandemic, ...

Netcracker Technology announced today that it has been positioned as a Leader in the IDC MarketScape: Worldwide Customer Experience Platforms for Telecommunications 2025 Vendor Assessment. The analyst ...

AI is reshaping how people search, decide, and buy. Discover the key shifts defining 2026 and how to stay visible everywhere.

"Shane's partnership with Salesforce and his leadership at Saltbox Mgmt made him an excellent choice for the Golden Hoodie," ...

For customers already using the Crescendo AI Suite, adding Multimodal AI to their existing solutions can take as little as two weeks by leveraging the same knowledge base and backend integrations.

Hear directly from federal leaders on what it takes to modernize the customer journey—end to end. Federal agencies are taking the next step in their customer experience strategies, and using ...

Ahead of Cisco Partner Summit 2025, channel chief Tim Coogan, sat down with CRN to talk about his vision for the tech giant’s ...

AgentExchange and Data 360 enable proactive, AI-driven customer service with real-time data activation and smarter agent experiences.

Fans will have the chance to step inside the “Espresso” singer’s world through the all-new Airbnb Original experience, taking place on Nov. 18 Airbnb Sabrina Carpenter has teamed up with Airbnb to ...

Marc Benioff, chairman and CEO of Salesforce, told attendees of the software supplier’s Dreamforce conference in San Francisco that enterprise artificial intelligence (AI) will need to rise to the ...