There’s a fresh spark of creative energy on the scene in Waterbury as a new community theater group gains traction and momentum.

When you look at a typical contact-center interaction today, it’s incredibly siloed. One system hosts the call. Another ...

Global telecommunications provider teams with CX platform company to deliver AI-driven customer engagement solutions across 190+ countries.

AI is transforming legacy modernization efforts as Wells Fargo builds systems for agents to take on humanlike tasks and ...

The new software simplifies programming and configuration for Micro800 controllers.