An inpatient treatment center for substance abuse that opened in rural Nebraska earlier this year was full within a month of opening and has dozens of requests on any given day ...

Senators have left Washington as the government shutdown marks day 31 and amid a looming deadline for SNAP benefits.

Instead of reformatting society around products trained on human work without consent, we should tell vendors that enough is enough.

Intelligent call routing automatically prioritizes high-value or time-sensitive interactions based on business rules or ...

Empower your frontline team by mastering the top 5 essential skills and learn how strategic leadership uses Call Center QA to ...

ROI Factor In today's competitive business climate, every operational decision must be made with consideration of the investment and the return on that investment. For companies that are inundated by ...

A pair of Congressmen are calling on Transportation Secretary Sean Duffy to investigate so-called "CDL mills" that ...

Global telecommunications provider teams with CX platform company to deliver AI-driven customer engagement solutions across 190+ countries.

Harvard’s Berkman Klein Center for Internet & Society welcomes applications for its 2025-2026 fellowships. Fellows will work in Cambridge, MA to conduct independent work as part of one of the Center’s ...

These 26 breakthrough products and technologies—handpicked by our editors—are redefining AI, computing, and the connected ...

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