However, one customer shares his own approach when it comes to tipping servers at restaurants, which has some people agreeing with him and others raising their eyebrows.  The customer claimed that he ...
What makes us tip? A new study explores two main motives: genuine appreciation for the service and conformity with social ...
To help thoroughly vet your interview candidates, here are the seven interview questions that I ask in the lead-up to hiring ...
New forecasts highlight a looming talent shift, regional AI platforms and the rise of AI agents in customer service and B2B ...
According to the researchers, an economically rational person would have no reason to leave a tip after the service has already been provided. Why do people tip? A recent study suggests that two main ...
More than 40,000 workers in Kansas City work in the 10 largest occupations most susceptible to AI automation — especially customer service and white-collar jobs.
Cisco Germany management board member Detlev Kühne discusses how the technology giant tackled its AI transformation — and his ...
Phil Friedman, founder and CEO of Computer Generated Solutions, examines why the biggest threat to corporate performance isn’t automation but the erosion of human capability. Friedman argues that ...
A consistent 112-year presence in this close-knit and historic northeastern Michigan community is Plath’s Meats. Today’s ...
Sibling entrepreneurs displayed their products Saturday at the Eastwood Mall Center Court as part of Junior Achievement of ...
Protect your bank account from scams and fraud with expert tips on passwords, multi-factor authentication, and safe online ...