Dan Kline, co-editor-in-chief of TheStreet, believes that T-Mobile's plan to make customers more dependent on its T-Life app ...
Lifeguard reports rising AI-driven customer service scams, highlighting techniques fraudsters use to exploit technology. Stay ...
India bets AI will create enough new opportunities to offset job losses AI tools supplant jobs built on routine tasks in call centers, customer service IT training centers shift focus to AI skills ...
Q3 2025 Earnings Call Transcript October 24, 2025 Operator: Greetings, and welcome to the Boston Beer Company Third Quarter ...
Wetherspoons customers have reacted angrily to new government rules aimed at cutting sugar consumption. The pub chain says it has to restrict hot chocolate and mocha refills to customers, previously ...
CX Dive spoke to three experts about the spookiest customer experiences, what they do to customers, and how they can cost ...
The lab simulates real-life impacts to evaluate helmet performance, aiming to reduce concussions and chronic traumatic encephalopathy (CTE) risks. How AI tools are reshaping education, challenging ...
United Bank for Africa (UBA) Plc, has launched its annual Customer Service Week for 2025, adopting the global theme “Mission: Possible.” The initiative highlights UBA’s steadfast dedication to turning ...
Deanna Newman said she hoped things were still "on the up" with her business A jeweller says she was left exhausted battling AI scammers who copied her business name and duped customers into buying ...
Qantas Airways said criminals stole nearly six million of its customer records in July as part of an attack on companies around the world. By Mark Walker The Australian airline Qantas Airways said on ...
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