CNET

Microsoft backs GetHuman customer service plan

Microsoft will work with consumer support advocate GetHuman.com on the creation of new standards for better customer service industrywide. Several companies, including Microsoft and speech ...
Money Marketing

L&G partners with Microsoft on AI service platform

Legal & General has partnered with Microsoft to develop an AI-powered customer service platform aimed at improving interactions for both customers and employees.The multi-year agreement will see the ...
Bleeping Computer

Nobelium hackers accessed Microsoft customer support tools

Microsoft says they have discovered new attacks conducted by the Russian state-sponsored Nobelium hacking group, including a hacked Microsoft support agent's computer that exposed customer's ...
GeekWire

New round of Microsoft job cuts hits customer service, support, and sales teams

Microsoft announced a new round of job cuts internally Monday morning, impacting an unknown number of employees in customer service, support, and sales. The cuts go beyond the 10,000 global ...
Houston Chronicle

(PRN) COPC Inc. Recertifies Microsoft Customer Service and Global Outsourcing Teams in Asia Pacific On the Outsourcing Management Industry Standard

AUSTIN, Texas, Aug. 21 /PRNewswire/ -- COPC Inc. (Customer Operations Performance Center Inc.) today announced that Microsoft's Managed Global Operations and Customer Service Asia Pacific ...