Survey begging, driven by the pursuit of positive customer feedback, is the bane of the customer experience. We've all encountered it, whether it's servers saying they'll lose shifts if they don't get ...

Customer feedback is one of the most important resources for a business owner. Who better to highlight what your business is doing well and how it can improve than the people interacting with it on a ...

Customer feedback isn’t just a nice-to-have; it’s actually one of the most important pillars of business success. Without a strong feedback loop, your customer service strategy is kinda incomplete, an ...

A customer-first business strategy that prioritizes exceptional service, empowers employees and leverages feedback can transform satisfied customers into loyal advocates, driving sustainable, ...

Liam Dunne is the Co-founder and CEO of Klearcom, a global leader in customer call path testing & real-time contact center optimization. In today’s world, where everyone is looking for convenience and ...

How many Facebook fans do you have? How about Twitter followers? Should you even be worried about these tools to grow and sustain your business? All types and sizes of organizations are jumping to ...