Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. The help desk software market is growing rapidly as ...

A six-step framework for building a production-ready AI agent that handles those repetitive tasks you don’t want your IT team ...

A help desk professional is someone that balances customer service skills with technical competency to assistant internal employees or external clients with computer or technological issues. Internal ...

Help desks assist customers with technical problems, such as installing and using computer systems, troubleshooting network connections, installing entertainment systems and resetting passwords. Help ...

Legacy IT systems can be difficult for new employees to learn and use because of their complex and non-intuitive UIs. The ...

Opinions expressed by Entrepreneur contributors are their own. Employees are an integral part of any organization. Employers should recognize this and work hard to take care of employee needs.

The MIT Sloan Management Review says that “the 21st-century CIO must prioritize customer experience; it’s essential to competitive competitive advantage,” and Gartner says that IT executives “see the ...

The new Agentforce IT Service suite brings together an agentic IT service desk, AI agents, and an agentic CMDB and service graph to automate ITSM.

For the last several weeks, our Help Desk email inbox has been inundated with questions from readers like yourself hoping to make sense of the technology in your life. And once again, we’re here to ...