With more than 2 million active customer service jobs in the U.S., customer service is ranked as one of the most important jobs in the country. These positions bridge the gap between the customer and ...

Small-business owners get plenty of wake-up calls. They come with the territory. One of the most jarring can come in the form of a question from a customer or supplier who observes that all businesses ...

Empower your frontline team by mastering the top 5 essential skills and learn how strategic leadership uses Call Center QA to ...

In the 1950s, 3-D movies delighted viewers with their startling depth. Today, customer service has its own three dimensions -- the human, business, and hidden dimensions -- that give depth to every ...

An effective CX program depends in no small part on having the right manager in place to lead the way. An effective customer experience program depends in no small part on having the right manager to ...

ARLINGTON, VA / ACCESSWIRE / August 18, 2019 / Rick Rahim says one of the greatest challenges businesses often encounter is delivering an outstanding customer experience. Rick further added, ...

There’s value in improving behaviors to increase customer satisfaction. Whether the pandemic has changed customer behavior forever or just the past year remains to be seen. One thing is certain; ...

What do Benjamin Franklin and Steve Jobs have in common with people who are great at customer success? They are all polymaths — at least to some degree. People who are polymaths have a wide range of ...

Kelly Main is a Marketing Editor and Writer specializing in digital marketing, online advertising and web design and development. Before joining the team, she was a Content Producer at Fit Small ...

Employees in England's labor pool with good customer skills are a rare breed across a broad reach of industries, according to the new "National Employers Skills Survey 2005: Main Report." The survey, ...