CarMax Inc. is laying off hundreds of customer experience center employees, about a month after the used-car retailer ...

As the economy slowly begins to recover, the world looks different from before. Investors, businesses and job seekers are sorting through who's rebuilding, who's crumbling and who stood fast against ...

In this article, we will look at the 25 highest-paying customer service jobs in the US. We also discussed the disruptive force of AI in customer service. If you want to skip our detailed analysis, ...

Since generative AI exploded onto the scene with the release of ChatGPT (still less than two years ago, unbelievably), we’ve seen that it has the potential to impact many jobs. Perhaps one that will ...

Companies vary in size, industry, products and services, but unless they provide excellent customer service, they won't be in business for long. While employees at every level work to satisfy the ...

Salesforce recently laid off 4,000 customer support employees as AI agents increasingly handle routine interactions. This move reflects a broader trend of automation impacting customer service roles ...