AI is everything, right? It's hard to ignore. It's everywhere. That’s a sentiment from Chad Best, SVP of Customer Experience and Operations at US furniture retailer Lovesac, that few would be able to ...

This is particularly true for online businesses such as non-GamStop casinos and financial service companies that require ...

Every day, across the globe, a familiar scene unfolds: shoppers dash into stores, eager to grab their purchases and head home. But there it is—the dreaded queue, snaking endlessly toward the lone, ...

With marketing constantly evolving to keep up with how quickly the fast-paced world of retail changes in the digital era, it is crucial for marketers and advertisers to stay ahead of the curve. Many ...

The future of customer experience in retail isn’t driven by flashy front-end tech or bold digital concepts, but by behind-the-scenes operational tools. These technologies equip frontline teams with ...

In retail marketing, it’s essential to tailor unique strategies to every business while also never forgetting across-the-board basics. During the Sept. 30 virtual event, “Building a Blueprint for ...

In just a few short years, artificial intelligence (AI) has transitioned from a futuristic concept to an operational reality in retail. As consumers increasingly embrace AI-powered tools — from ...

In an industry still struggling with a tight labor market, choosing which technology to arm store associates with becomes a critical decision. Today’s retail workers almost need to have superpowers — ...

When it comes to customer experience at the nation’s largest retail pharmacy chains, there is plenty of room for improvement, according to Tilak Mandadi, the chief digital, data, analytics and ...

Generative AI can power lifelike chatbots and create digital models for trying on clothes, but it comes with risks that retailers should know. Artificial intelligence is everywhere, but users may not ...

Sentiment analysis — a technique that uses natural language processing (NLP), machine learning (ML) and AI to gauge emotions in customer interactions — has emerged as a powerful tool for uncovering ...