It is said that bad news travels faster than good news. When it comes to customer service, if the service is bad, the world will know. Good customer service keeps customers coming back, giving ...

Opinions expressed by Entrepreneur contributors are their own. My friend Derek Halpern of the blog DIYThemes recently had an interesting customer-service experience with Brita water. He bought a ...

If you have your own business, are currently working in the customer service industry, or if you’re actually the customer on the receiving end of the service given by a company, you know how important ...

HOLLAND, MI -- It isn’t the piles of corned beef on the sandwiches at Zingerman’s Delicatessen in Ann Arbor that has made the one-location restaurant a $12 million a year business. "When a customer is ...

ServiceNow's NOW Platform is a "Platform of Platforms" that integrates disparate, siloed software and data systems, increasing productivity and improving customer services. The addition of Generative ...

Outstanding customer service should begin at the door, according to Shep Hyken, author of Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet.

Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. Customer service can make or break a brand. When it comes to ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. With all the focus on how AI, data, personalization and more ...

When Barbara Apple Sullivan, CEO of an eponymous brand-engagement firm, accidentally dropped her passport in a Charles de Gaulle airport mailbox just before boarding a flight, she was certain she’d be ...

One of the most awesome things about Japan is that you can expect amazing customer service just about anywhere. The automated train and subway ticket machines in Japan are amazingly efficient. Even ...