If you’ve ever found yourself questioning why some people seem to recoil at genuine kindness, you may be dealing with a ...

The transition from authority-based to empathy-driven leadership is a strategic imperative for organizations that want to ...

Active listening is a powerful tool that can improve communication and strengthen relationships. It involves fully concentrating, understanding, responding, and remembering what is being said. By ...

In our everyday life, we continually verbally and non-verbally interact with those in our surroundings both in our personal and professional lives. We do this by means of encoding and decoding ...

In our fast-paced, always-connected world, building and maintaining genuine connections is taking a backseat to the hustle-bustle of everyday life and leaving people feeling more isolated and alone.

The art of effective communication and speaking clearly is a skill that has nothing to do with gender. Blaming one's lack of ...

The following excerpt is from Jill Schiefelbein’s book Dynamic Communication. Buy it now from Amazon | Barnes & Noble | IndieBound or click here to buy it directly from us and SAVE 60% on this book ...

Mastering active listening can transform CX by building trust; it's a powerful conduit for enhancing customer satisfaction and loyalty. When it comes to customer experience (CX), active listening ...

Your partner is telling you about their stressful day while you’re mentally planning dinner, checking your phone, and wondering if you remembered to pay the electric bill. You’re hearing the words, ...

I’ve listened to candidate forums, read questions and answers in multiple publications, and talked to candidates directly. I find that Olivia Diaz is an active listener, pays attention to what is ...